—–  About Us—–  

OUR MISSION

“Committed to Compassionate Care and Clinical Excellence”

Our History

Founded in 1984, Quality Home Health is one of the oldest, most respected home health care agencies in the state of Tennessee, serving 16 counties in Middle and East Tennessee. Our company has long held the respect of patients and families for our high standard of care in the home and involvement in the communities we serve with Senior Citizens Centers, Senior Fairs, Alzheimer’s Walks, the Susan G. Komen Walks, and more.  Our senior staff members also travel regularly to Washington, D.C. to meet with U.S. Senators and Congressmen to advocate for patients’ rights and address real life problems through legislation.   We encourage our leaders to go into homes to see how well people fair at home when home health is provided.

Our commitment to continuing education and understanding the use of technology led us to invest in Homecare+Homebase automated software which electronically transmits medical records and information in rapid, real-time synchronization, sharing instantly with everyone in the patient’s circle of care including physicians.  We have established ourselves as a leader entering the technological arena.  With these advances Quality has become one of the national leaders in our ability to increase our patients’ quality of life and quality of care and in turn   reduce hospitalizations.

Among our accolades The Tennessee Association of Home Care, Inc. has named Quality Home Health staff members “Tennessee’s Caregivers of the Year” on four occasions; our Administrator was chosen “Administrator of the Year” and two of our management team  have been elected to the TAHC presidency—all selected by a jury of our peers.

Our Staff 

Thom Mills

Administrator

BIOGRAPHY

Thom Mills

Licenses and Accreditation: BBA – Bachelor of Business Administration with a major in accounting and a minor in management.

Experience: CEO of The Anesis Group since 1986. Became Interim Administrator of Quality Home Health in August 2004, and in 2005 became Administrator while still remaining active as a consultant. Early career involvement with Tennessee Department of Health, overseeing the financials for 13 health departments and one primary care center.

Special Positions: TAHC President Elect, President, Past President (2013-2016); TAHC Type I Board Member (2011-2013); HS&DA Home Health and Hospice Representative (July 2012 to 2018); TAHC Home Health Advisory Group member (two years served as Chair); Chair of TAHC Entertainment Committee; TAHC Co-Chairman for Annual Grassroots Campaign (2011 & 2012); speaker at numerous state homecare associations and NAHC; School Board, Concord Christian School.

Hobbies or Special Interests: Thom is focused, driven and disciplined in everything he does. He enjoys boating, hiking and travel.

Denise Wright

Director of Regulatory and Compliance

BIOGRAPHY

Denise Wright

Licenses and Accreditation: RN, BSN, Certified Case Manager (CCM), Certified Professional Coder (CPC), Homecare Coding Specialist (HCS-D), Oasis Specialist (COS-C), Certified Gerontological Nurse

Experience: 33 years of experience in the healthcare field

Special Positions: Served as President of Tennessee Homecare Association 2006 and member of the Board

Hobbies or Special Interests: Denise enjoys playing the piano and traveling.

Vivian Terry

Manager of Corporate Development

BIOGRAPHY

Vivian Terry

Licenses and Accreditation: BSN, RN, AAPC Certified Professional Coder, ANCC: Certified Gerontological Nurse

Experience: 33 years of experience in the healthcare field

Special Positions: President of TAHC 2010-2011, TAHC Board Member 2006-2010

Hobbies or Special Interests: Vivian urges everyone to be happy for this moment; this moment is your life. She has a special interest in the future of homecare, a health care plan to help individuals and families to be provided more of their needs in the home setting. It is better for America!

Theresa Hinds

Clinical Operations Manager

BIOGRAPHY

Theresa Hinds

Licenses and Accreditation: BSN, RN, OCN

Experience: 27 years of experience in the healthcare field

Hobbies or Special Interests: Theresa recently traveled to London, Paris and Italy with her children and sister; a trip of a lifetime. She has never been to a Starbucks! Theresa enjoys traveling, reading, gardening, and anything outside, as well as spending time with her children. Theresa has always wanted to be a nurse. Her mother is a nurse and even as a little girl, she wanted to be like her mother and help people.

Tina Waters

Human Resources

BIOGRAPHY

Tina Waters

Licenses and Accreditation: Business/Accounting, Human Resource Management, AMA

Experience: 22 years of experience in the healthcare field

Hobbies or Special Interests: Tina enjoys spending time with family and friends, attending church, watching football and volunteering. Her husband, Craig, is the Chaplain at Quality Hospice. They have two sons – Blake and Colby.

Jill Jones

Quality Hospice Care Administrator

BIOGRAPHY

Jill Jones

Licenses and Accreditation: Registered Nurse; TN Occupational License Endorsement for Education

Experience: RN since 1997; Past nursing includes med/surg, ER & supervision; Administrative roles in rural hospital include risk management; patient safety officer; regulatory compliance; quality improvement; corporate compliance officer

Special Positions: Member of the Upper Cumberland Medical Reserves Corp

Something Unique About My Character: I love teaching – in any job that I have. I also enjoy learning from others. Prior to joining Quality Hospice Care, I taught Health Science classes at a local high school.

Hobbies or Special Interests: Camping, Auctions & Traveling

Additional Information: I have 2 children – Lee & Laura

Tammy York

Director of POC Clinical Support

BIOGRAPHY

Tammy York

Licenses and Accreditation: RN

Experience: 22 years of experience in the healthcare field; over 11 years at Quality Home Health

Special Positions: Serves on the Homecare Homebase Committee

Hobbies or Special Interests: Tammy writes short stories for the Clinton County News in Albany, KY. She loves to camp and boat, and is the proud owner of two dachshunds, Ooty and Rocky.

Tracy Hodge

Clinical Manager, Byrdstown

BIOGRAPHY

Tracy Hodge

Licenses and Accreditation: RN

Experience: 25 years experience with 8 years of experience in dialysis, 17 years in home care

Hobbies or Special Interests: I enjoy traveling, mowing my yard spending and spending time with family.

Any additional information you’d like to share: I have worked with Quality Private Duty, Quality Hospice Care, and Quality Home Health

Elaine Watkins

Clinical Manager, Cookeville

BIOGRAPHY

Elaine Watkins

Licenses and Accreditation: Associate Degree

Experience: 33 years

Hobbies or Special Interests: Truck pulling and being a Nana

Sharon Keagle

Clinical Manager, Crossville

BIOGRAPHY

Sharon Keagle

Licenses and Accreditation: RN

Experience: 22 years of experience in the healthcare field; 17 in skilled care and 5 years in home health

Special Positions: 8 years in skilled rehab center; 6 years as CEO/Administrator for skilled rehab

Hobbies or Special Interests: Sharon enjoys boating, camping and traveling with family. She has dedicated most of her adult life to caring for the sick and elderly in all fields of nursing and has found that home health has been the most rewarding experience she has had.

Sheila Sisco

Assistant Clinical Manager, Crossville

BIOGRAPHY

Sheila Sisco

Licenses and Accreditation: RN

Experience: 22 years of experience in the healthcare field; 6 years with Quality Home Health

Special Positions: Worked as ADON then DON in a skilled nursing facility; worked as a team leader

Hobbies or Special Interests: Sheila has always enjoyed working with geriatric patients. She enjoys gardening, reading, crocheting and spending time with family.

Leesa Fry

Clinical Manager, Huntsville

BIOGRAPHY

Leesa Fry

Licenses and Accreditation: RN, BSN, COC-C

Experience: 34 years of experience in the healthcare field; 27 years with Quality Home Health

Hobbies or Special Interests: Leesa enjoys gardening, outdoors, and spending time with family. She decided to become a nurse after staying with her ill grandmother in the hospital.

Whitney Hamby

Clinical Manager, Jamestown

BIOGRAPHY

Whitney Hamby

Licenses and Accreditation: RN

Experience: Nurse for 8 years. A part of the Quality Family of Companies for 15 years.

Hobbies or Special Interests: I volunteer at my local American Heritage Girls Troop.

Additional Information: I have one son and 2 daughters. I have been married to my husband Nick for 11 years.

Aren Hull

Assistant Clinical Manager, Jamestown

BIOGRAPHY

Aren Hull

Licenses and Accreditation: BSN, RN, OCN

Experience: 20 years of experience in the healthcare field, 12 years with Quality Home Health

Experience: Special Positions: I worked as a Pharmacy Tech as well as an Admissions Clerk and Charge Nurse in a hospital setting. Then, I’ve worked as a Field Nurse, Team Leader, and Assistance Clinical Manager with Quality Home Health.

Hobbies or Special Interests: I like reading, arts and crafts, being outdoors and spending time with family.

Additional Information: I’m married to Harley, and together we have 3 kids: Hannah, Mason, and Lilly.

Kimberly Taylor

Clinical Manager, Knoxville

BIOGRAPHY

Kimberly Taylor

Licenses and Accreditation: RN

Experience: 24 years of experience in the healthcare field

Hobbies or Special Interests: Kimberly enjoys reading, travel and going to the movies. She loves spending time with her family. She has one son, two daughters and a new grandson. She has worked for Quality Home Health for most of her career as a nurse. Quality Home Health is the best company she has ever worked with.

Julie Simpson

Assistant Clinical Manager, Knoxville

BIOGRAPHY

Julie Simpson

Licenses and Accreditation: RN

Experience: 20 years of healthcare experience

Hobbies or Special Interests: Julie enjoys spending time with family & friends and retail therapy!

Gearline Copeland

Clinical Manager, Livingston

BIOGRAPHY

Gearline Copeland

Licenses and Accreditation: RN

Experience: 50+ years of Home Care, LTC Director and Hospital CNO

Something Unique About Your Character: I love to be active and be busy on my farm.

Hobbies or Special Interests: I spend all my leisure time with grandchildren

Jansen Melton

Clinical Manager, Wartburg

BIOGRAPHY

Jansen Melton

Licenses and Accreditation: RN, BSN

Experience: 15 years of experience in the healthcare field

Hobbies or Special Interests: Jansen is very outgoing and loves to talk. Her hobbies are her family (her husband and two daughters). She enjoys sports and considers herself a sports enthusiast. Jansen was an oncology nurse at Vanderbilt University Medical Center prior to moving to Knoxville. When in Knoxville, she was an oncology nurse at East TN Children’s Hospital and was recognized in 2005 as one of the top nurses in the Knoxville area. She joined Quality Home Health in 2006 and fell in love with taking care of patients at home. These patients ARE Just Like Family!

Barbara Dale

Director of Wound Care

BIOGRAPHY

Barbara Dale

Licenses and Accreditation: CWOCN, CHHN, COS-C

Experience: 32 years of experience in the healthcare field; 30 years in nursing; 16 years in home health, 13 years as CWOCN

Special Positions: Active volunteer since 2007 with WOCN Society both regional and national level, editorial board HomeHealth Care Now journal. Have recently served on DHHS (CMS) technical expert panels x5 for post-acute care reform.

Hobbies or Special Interests: Barbara has an odd/dry sense of humor and uses humor for therapeutic nursing care and education. Her real hobbies are her grandbabies, Mercy and Harrison. Barbara is a firm believer in research and evidence based practice. She is a strong patient advocate always seeking the best care and outcomes for our patients, but also tries to be a good steward of business expenses so that she can do her part to help keep our agency in the forefront of providing our patients with the most cost effective optimal current WOC care possible.

Melody Miller

MSW Director

BIOGRAPHY

Melody Miller

Licenses and Accreditation: Licensed Master Social Worker (LMSW)

Experience: 17 years of experience in the healthcare field

Special Positions: co-chair of the Upper Cumberland Adult Abuse Coalition

Hobbies or Special Interests: Melody is a Disney fanatic! She loves to travel, spend time with her husband and two daughters, and is also a Girl Scout leader.

Beverly Wattenbarger

Director, Community & Physician Education Representative

BIOGRAPHY

Beverly Wattenbarger

Licenses and Accreditation: LPN

Experience: 20 years of experience in the healthcare field; 13 in home health, 7 in a specialty office

Hobbies or Special Interests: Beverly loves people, especially the geriatric population. She enjoys helping people stay in their home even if they’re sick. She enjoys reading, church, and spending time with her family.

Kelsie Byrge

Community & Physician Education Representative, Huntsville

BIOGRAPHY

Kelsie Byrge

Experience: I’m a 25 year old in marketing.

Additional Information: In my down time, I love to spend time with my family and my 15 month old daughter, Remington.

Rhonda Young

Community & Physician Education Representative

BIOGRAPHY

Rhonda Young

Licenses and Accreditation: LPN

Experience: 17 years in primary care, pulmonary and orthopedics

Hobbies or Special Interests: Rhonda is attentive to each person, conscientious and always trying to improve. She enjoys family time, spending days on Dale Hollow Lake and zip-lining. Rhonda and her husband Larry have two children and three grandchildren.

Taylor York

Community & Physician Education Representative

BIOGRAPHY

Taylor York

Licenses and Accreditation: LPN

Experience: 9 years experience in nurse management, clinical nursing and chart audits

Hobbies or Special Interests: Taylor is very outgoing and enjoys farming on their family farm. She enjoys riding Razors and spending quality time with her family. She is married to a rancher, and together they have a beautiful 2 year old daughter.

Barb Davis

Community & Physician Education Representative

BIOGRAPHY

Barb Davis

Licenses and Accreditation: RN

Experience: 41 years of experience.

Special Positions: Barb began in home health in 1984 and opened Celina Home Health. She ended her career as Director of Case Management and Social Services in 2017 at CRMC.

Hobbies or Special Interests: Barb enjoys riding motorcycles, Can Am Spyder, spending time at Dale Hollow Lake and likes to have fun. She enjoys spending time with her family, time on the lake, and working on wood projects. Barb enjoys people, having fun and making others laugh. She is grounded in her faith and enjoys working in her church and singing Gospel and bluegrass music.

Ashley Wolard

Community & Physician Education Representative

BIOGRAPHY

Ashley Wolard

Primary Office Location: Knoxville

Experience: 12 years of experience in healthcare

Special Positions: Director of Operations for local non-profit, Marketing Coordinator for startup independent living community.

Something Unique About You: Ashley loves visiting amusement parks and the thrill of a great roller coaster.

Hobbies or Special Interests: Ashley is married with 2 young boys who keep her busy and on her toes. She is active in her church, traveling, spending time outdoors, and on the lake.

Laura Jane Dockery

Cardiac Specialist

BIOGRAPHY

Laura Jane Dockery

Primary Office Location: I am primarily in the Cookeville and Livingston offices, but do travel to the offices in the Central Time Zone

Licenses or Accreditation: RN, BSN and I am currently working toward being a Certified Cardiovascular Nurse

Experience: I have been a nurse for 26 years this May.

Special Positions: My background is 24 years of Cardiac – Most recently I worked in Cardiac and Pulmonary Rehab, before that I was a CVICU nurse. Prior to CVICU I worked with the cardiologists at Tennessee Heart

Something Unique About You: That is hard one to answer about myself….. I am usually very quiet and reserved until I get to know you. I do not like to let anyone down. I am the youngest of three girls, my sisters are 10 and 14 years older than me. I 15 great-nieces and nephews and I am very close to my nieces and their children.

Hobbies or Special Interests: My husband and I love to travel and hike; I love the beach and the lake. I piece quilts – I have made a total of 14 and have 2 more in the works. I love to garden and plant flowers in the Spring and Summer.

Additional Info: We have 2 children and 3 fur-babies, Basil is a 9 year old miniature dachshund and 3 month old Cavapoo, and a 10 year old calico kitty.

Caroline Combs-Young

Community & Physician Education Representative

BIOGRAPHY

Caroline Combs-Young

Licenses and Accreditation: Bachelor’s Degree in Human Ecology

Experience: 19 years in the senior care industry

Special Positions: member of Roane County ElderWatch, Previous Chair of East Tennessee ElderWatch Executive Committee

Hobbies or Special Interests: Caroline has been working in senior care her entire adult life. Her journey started when she was in college and got a part-time job as an in-home caregiver. She had no idea it would turn into a career! She has worked in non-medical personal care, assisted living and memory care, and home health. She has held positions in caregiving, management and marketing. Caroline enjoys cooking, reading and volunteering. She enjoys giving of her time and talents to others. One of her most favorite things to do is to create a meal for the people she loves.